Every Tale Jewellery order is carefully packaged and dispatched Australia-wide using secure, tracked delivery. Signature on delivery may be required where appropriate to help ensure your piece arrives safely.

Because each Tale Jewellery piece is unique and pre-loved, we do not accept returns or exchanges for change of mind, incorrect sizing or personal preference.

If an item arrives damaged, faulty or significantly different from its description, please contact us and we will assist in accordance with Australian Consumer Law.

Please see our Refund & Returns Policy for full details.

Contact our concierge team for expedited shipping or special handling requests.