Client Guidance
Answers to Frequent Inquiries
FREQUENT QUESTIONS
Are Tale Jewellery pieces pre-loved?
Yes. Tale Jewellery curates distinctive pre-loved fine jewellery, with a focus on 18ct gold, diamonds and beautiful gemstones.
Does each piece come with an independent valuation?
Yes. Tale pieces are accompanied by independent valuation documentation, with the details shown on each individual listing.
Are the diamonds and gemstones natural?
Diamond and gemstone details are clearly stated on each individual listing and supported by the accompanying documentation.
Can a ring be resized?
Many rings can be resized depending on their design and setting. Contact Tale before purchasing and we can discuss the individual piece.
How do you ship jewellery?
Orders are securely packaged and shipped within Australia with tracked delivery. Full details are available on our Shipping & Returns page.
What payment options are available?
Secure payment options are available at checkout, including PayPal and eligible buy-now-pay-later services such as Afterpay and Zip.
Maintenance
Care instructions for solid gold and natural stones
Protect your heirloom pieces by avoiding harsh ultrasonic cleaners on porous gemstones and storing each ring individually in a soft velvet compartment.
Have More Questions?
Our concierge team is available to assist with private viewings, gemstone documentation, and personalized sizing inquiries.
