At Tale Jewellery, every piece is carefully selected for its beauty, quality and individual character. As our collection consists primarily of unique, pre-loved fine jewellery, we aim to provide clear descriptions, detailed photographs and transparent information before every purchase.
Shop With Confidence
We want you to feel completely confident when choosing your ring.
If you would like additional photographs, close-up images, measurements or further information about any piece, please don’t hesitate to contact us before purchasing.
We are always happy to help and provide additional details so you can make an informed decision.
Change-of-Mind Returns
As Tale Jewellery specialises in unique, one-of-a-kind pre-loved jewellery, we do not accept returns or exchanges for change of mind, except where required by law.
This includes changing your mind after purchase, choosing an incorrect ring size, or deciding that the style or design is no longer suitable.
Please carefully review the product photographs, description, measurements and available valuation documentation before completing your purchase.
Pre-Loved Jewellery
Our jewellery is pre-loved and may show signs of previous wear consistent with its age and history.
We aim to describe each piece accurately and disclose any known material condition issues or imperfections.
Where an independent jewellery valuation is supplied, the valuation amount is generally a retail replacement value for insurance purposes and should not be considered the selling price or guaranteed resale value of the item.
Faulty, Damaged or Incorrect Items
If your jewellery arrives damaged, is faulty, is significantly different from its description, or otherwise fails to meet applicable consumer guarantees, please contact Tale Jewellery as soon as reasonably possible.
Please provide your order number, details of the issue and photographs where available.
We will assess the matter and provide an appropriate remedy in accordance with Australian Consumer Law.
Depending on the circumstances, this may include a repair, replacement or refund.
Because each Tale Jewellery piece is individually sourced and unique, an identical replacement may not always be available.
Returns
Please contact us before returning any jewellery.
If a return is required, we will provide the appropriate return instructions and return address privately.
Please package all jewellery securely for return.
Where Australian Consumer Law requires us to cover reasonable return costs, we will do so.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under Australian Consumer Law.
Our goods come with consumer guarantees that cannot be excluded under Australian Consumer Law.
Contact Us
If you have any questions about a piece, would like more photographs or need assistance with an order, please contact Tale Jewellery through our website.
We are always happy to help.
Tale Jewellery
A story worth wearing.